Terms & Conditions

Introduction

Welcome to AUST’N CO BARBERS.

These Terms & Conditions govern all services provided by AUST’N CO BARBERS, including but not limited to mobile barbering, hair system services, weddings, private events, gift vouchers and the sale of products.

By making a booking, purchasing a product or gift voucher, or using any service provided by AUST’N CO BARBERS, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions.

These Terms & Conditions have been created to ensure fairness, transparency and a professional experience for all clients. They explain the rights and responsibilities of both AUST’N CO BARBERS and our clients, helping to ensure appointments run safely, efficiently and to the highest possible standard.

If you have any questions regarding these Terms & Conditions before making a booking, please do not hesitate to contact AUST’N CO BARBERS.

Definitions

For the purposes of these Terms & Conditions:

“Gift Voucher” refers to any voucher issued by AUST’N CO BARBERS for the purchase of eligible services or products.

“AUST’N CO BARBERS”, “we”, “our” or “us” refers to AUST’N CO BARBERS and its owner, employees or authorised representatives.

“Client”, “customer” or “you” refers to any individual booking, purchasing or receiving services or products from AUST’N CO BARBERS.

“Services” refers to all barbering services, hair system services, consultations, weddings, events and any other services provided by AUST’N CO BARBERS.

“Products” refers to any retail items, haircare products, fragrances or other goods sold by AUST’N CO BARBERS.

“Hair System” refers to any hair replacement system, associated maintenance services and related products supplied or fitted by AUST’N CO BARBERS.

“Booking Fee” or “Deposit” refers to any advance payment required to secure a booking.

Travel Fees

At AUST’N CO BARBERS, we proudly deliver luxury mobile barbering from our base in Sleaford, Lincolnshire, directly to your home, workplace, or chosen location. As we travel to you, a travel fee may apply depending on your location, the distance travelled, and the number of appointments booked at the same location.

Terms & Conditions

• Travel fees are calculated at our discretion based on travel distance, journey time, and the efficiency of the booking.
• Group bookings may reduce or remove travel charges where multiple services are booked at the same location.
• Any applicable travel fee will always be discussed and agreed with you before your booking is confirmed.
• By confirming your booking, you agree to any quoted travel fee.
• If the appointment location changes after your booking has been confirmed, we reserve the right to amend the travel fee accordingly.
• Travel fees are non-refundable if an appointment is cancelled within our cancellation policy.
• We reserve the right to decline bookings where the travel distance, location, or access makes the appointment impractical.
• Long-distance travel may be available by prior arrangement and is subject to an agreed travel fee.

Our Promise

We aim to make luxury mobile barbering as accessible as possible throughout Lincolnshire and beyond. We’ll always be transparent about any travel charges, with no hidden costs—everything will be clearly agreed before your appointment is confirmed.

Booking Fees & Deposits

To secure your appointment, AUST’N CO BARBERS requires a booking fee or deposit before confirming your booking. This helps protect appointment availability, reduces missed appointments, and ensures that time is reserved exclusively for you.

Terms & Conditions

• A £5.00 booking fee is required for all standard barbering appointments.
• AUST’N CO BARBERS reserves the right to increase the booking fee to £10.00 for selected appointments where considered appropriate.
• Hair system services, wedding bookings, event bookings, group bookings, long-distance travel, and other specialist services will require a higher booking fee or deposit, the amount of which will be confirmed before your booking is accepted.
• Booking fees and deposit amounts may vary depending on the type of service, appointment duration, travel requirements, booking value, or any other factors considered relevant by AUST’N CO BARBERS.
• Your appointment is not confirmed until the agreed booking fee or deposit has been received.
• Unless otherwise agreed in writing, all booking fees and deposits will be deducted from the final balance payable for your appointment.
• If you reschedule your appointment in accordance with our Cancellation & Rescheduling Policy, your booking fee or deposit may be transferred to your next appointment rather than forfeited.
• Booking fees and deposits are non-refundable where an appointment is cancelled or rescheduled outside the terms of our Cancellation & Rescheduling Policy.
• If AUST’N CO BARBERS is unable to fulfil your appointment due to circumstances within our reasonable control, your booking fee or deposit will either be transferred to a rearranged appointment or refunded in full.
• Failure to pay the agreed booking fee or deposit within the timeframe provided may result in your booking request being cancelled and the appointment slot being released.
• AUST’N CO BARBERS reserves the right to determine the appropriate booking fee or deposit for any appointment at its sole discretion.

Our Promise

Our booking fee and deposit system is designed to protect both our clients and our business by securing your appointment and reserving dedicated time exclusively for you. Every booking fee and deposit is deducted from the cost of your appointment, and where sufficient notice is provided in line with our Cancellation & Rescheduling Policy, we will always endeavour to transfer your booking fee or deposit to your next appointment wherever possible.

Appointment Times & Arrival

At AUST’N CO BARBERS, we take pride in providing a punctual and reliable mobile barbering service. Every appointment is carefully planned to ensure we arrive on time. However, as we travel between multiple locations each day, occasional delays may occur due to circumstances beyond our reasonable control.

Terms & Conditions

• Whilst every effort is made to arrive at your scheduled appointment time, delays may occasionally occur due to traffic congestion, roadworks, accidents, diversions, adverse weather, vehicle issues, or other unforeseen travel conditions.
• We kindly ask all clients to allow an arrival window of up to 10–15 minutes either side of their scheduled appointment time.
• If we anticipate being delayed by more than 15 minutes, we will contact you as soon as reasonably possible with an updated estimated arrival time.
• We will always make every reasonable effort to minimise delays and complete your appointment to the highest standard.
• Delays caused by circumstances beyond our reasonable control shall not be considered a breach of our booking agreement.
• If an unexpected delay significantly impacts your appointment, we will work with you to rearrange the appointment at the earliest mutually convenient time where necessary.

Our Promise

We understand that your time is valuable and appreciate your patience should unexpected travel delays occur. Our routes are carefully planned each day to provide a reliable, professional service, and we’ll always keep you informed if our arrival time is affected.

Parking, Access & Additional Charges

To help us provide a smooth, safe, and efficient service, clients are responsible for ensuring suitable parking and access is available at the appointment location.

Terms & Conditions

• Free and safe parking should be available as close to the appointment location as reasonably possible.
• Where parking charges, congestion charges, tolls, low-emission zone charges, ferry charges, or similar access costs apply, these may be payable by the client where agreed in advance.
• If paid parking is the only available option and this has not been discussed prior to the appointment, AUST’N CO BARBERS reserves the right to request reimbursement of any reasonable parking or access costs incurred.
• Clients should ensure there is sufficient space for our luxury mobile barber van to park safely and legally.
• Clients are responsible for informing AUST’N CO BARBERS of any parking restrictions, permit requirements, controlled parking zones (CPZs), gated access, height restrictions, narrow roads, or any other access limitations before the appointment.
• If safe or legal parking is unavailable upon arrival, we will make every reasonable effort to find an alternative. However, if no suitable parking can be found, the appointment may need to be cancelled or rearranged and may be treated as a late cancellation where appropriate.
• If a client advises us to park in a specific location, confirms that parking is permitted, or fails to disclose known parking restrictions, and this results in a parking charge notice (PCN), parking penalty, or any other enforcement action being issued, the client may be held responsible for reimbursing the reasonable costs incurred.
• Where appropriate, reimbursement will normally be the full value of the parking charge or penalty. However, AUST’N CO BARBERS reserves the right to agree an alternative contribution where this is considered fair and reasonable based on the circumstances of the incident.

Our Promise

We always aim to park as close to your appointment as possible while complying with all applicable parking regulations. Wherever possible, we will discuss any parking or access requirements with you in advance to ensure your appointment runs smoothly and without unexpected costs for either party.

Payment Terms

At AUST’N CO BARBERS, we aim to provide a simple, secure, and transparent payment process. By booking an appointment with us, you agree to the following payment terms.

Terms & Conditions

• Payment is due in full upon completion of your appointment unless otherwise agreed in writing.
• We accept cash, major debit and credit cards, contactless payments, mobile wallets (where supported), and any other payment methods advertised by AUST’N CO BARBERS.
• Prices displayed on our website, social media platforms, and marketing materials are subject to change without prior notice. However, any confirmed booking will be honoured at the price agreed at the time of booking.
• Any applicable travel fees, parking charges, deposits, or additional agreed costs will always be discussed and agreed before your appointment is confirmed.
• Outstanding balances must be paid in full before any future appointments can be accepted.
• AUST’N CO BARBERS reserves the right to request payment in advance for selected services, including but not limited to weddings, events, group bookings, long-distance travel, hair system services, or where a client has previously cancelled at short notice or failed to attend an appointment.
• Failure to make payment when due may result in future bookings being refused until all outstanding balances have been settled.
• Promotional offers, discounts, gift vouchers, loyalty rewards, and promotional codes cannot be exchanged for cash and may not be used in conjunction with any other offer unless otherwise stated.
• If payment is made by card, the client authorises AUST’N CO BARBERS to process the agreed amount for the services provided and any additional agreed charges.

Receipts

• A receipt can be provided for every transaction.
• Paper receipts are available at the time of payment using our Square Terminal.
• Digital receipts can also be sent by email or SMS where available and requested by the client.
• Clients are encouraged to retain their receipt as proof of purchase.

Chargebacks & Payment Disputes

• If a payment is disputed, reversed, or subject to a chargeback after services have been provided, AUST’N CO BARBERS reserves the right to recover the outstanding balance together with any reasonable administration or recovery costs incurred.
• Clients who believe a payment has been taken incorrectly should contact us as soon as possible so that the matter can be investigated and resolved fairly before initiating a chargeback with their payment provider.

Our Promise

We believe in honest, transparent pricing with no hidden costs. Any travel fees, deposits, parking charges, or additional agreed costs will always be explained and agreed before your appointment is confirmed. Every client is entitled to a receipt, ensuring complete transparency and peace of mind with every visit.

Wedding & Event Bookings

AUST’N CO BARBERS is proud to provide luxury mobile barbering services for weddings, private events, corporate events, and other special occasions. Due to the additional planning, preparation, travel and time involved, the following Terms & Conditions apply to all wedding and event bookings.

Terms & Conditions

• All wedding and event bookings are subject to availability and are not confirmed until the required booking fee or deposit has been received.
• The booking fee or deposit amount will be agreed before confirmation and will be deducted from the final balance unless otherwise stated.
• Final guest numbers must be confirmed no later than 7 days before the event unless otherwise agreed.
• Any changes to guest numbers after confirmation are subject to availability and may affect the final price.
• Requests to add additional people on the day will only be accommodated where sufficient time allows and are charged at the applicable service price.
• The lead booker is responsible for ensuring all guests requiring a service are available at their allocated time.
• If a guest is unavailable when their appointment is due, AUST’N CO BARBERS reserves the right to continue with the schedule or move to the next person where practical.
• Delays caused by guests may reduce the amount of time available for later appointments. Every effort will be made to accommodate everyone, however this cannot be guaranteed.
• Where waiting times exceed what is considered reasonable due to delays outside the control of AUST’N CO BARBERS, additional waiting charges may apply.
• Adequate parking and safe access for the barber van must be provided in accordance with our Parking, Access & Additional Charges policy.
• Travel fees may apply depending on the location of the event in accordance with our Travel Fees policy.
• If the agreed event location changes after the booking has been confirmed, AUST’N CO BARBERS reserves the right to amend the quotation, including any additional travel fees, parking charges or travel time required.
• Unless otherwise agreed, the remaining balance must be paid on or before the day of the event.
• Wedding and event bookings are subject to our Cancellation & Rescheduling Policy. Due to the significant amount of time reserved, cancellation charges may apply.
• If AUST’N CO BARBERS is unable to attend due to circumstances beyond our reasonable control, every reasonable effort will be made to rearrange the booking or provide an appropriate refund where applicable.
• AUST’N CO BARBERS reserves the right to refuse additional services that have not been pre-booked where completing them would compromise the agreed schedule or negatively impact the quality of service provided.

Our Promise

We understand how important your wedding or event is. Our aim is to provide a calm, professional and luxury barbering experience while ensuring everyone is ready on time. We work closely with you throughout the planning process to help your day run as smoothly as possible and will always communicate clearly if any issues arise.

Children & Young Persons

AUST’N CO BARBERS welcomes clients of all ages and is committed to providing a safe, professional and comfortable experience for children and young people. To help ensure the safety and wellbeing of everyone involved, the following Terms & Conditions apply.

Terms & Conditions

• Clients under the age of 16 must be accompanied by a parent or legal guardian throughout the appointment unless otherwise agreed by AUST’N CO BARBERS.
• The accompanying parent or legal guardian is responsible for the child’s behaviour and safety during the appointment.
• By booking an appointment for a child or young person, the parent or legal guardian confirms they have the authority to provide consent for the service.
• Parents or legal guardians should inform AUST’N CO BARBERS of any relevant medical conditions, allergies, sensitivities or additional needs that may affect the service before the appointment begins.
• AUST’N CO BARBERS reserves the right to refuse or discontinue a service where a child is unable to remain reasonably still or where continuing the service may present a risk to the child, the barber or others present.
• Every reasonable effort will be made to complete the appointment; however, the safety of the client will always take priority.
• Unless otherwise stated, the same pricing applies to children and adults. Our pricing reflects the time, skill and quality of service provided rather than the age of the client.
• Parents or legal guardians remain responsible for supervising children at all times and for ensuring they do not interfere with equipment, tools or the safe operation of the barber van.

Our Promise

We strive to make every child’s visit enjoyable, relaxed and welcoming while maintaining the highest standards of safety, professionalism and care. Our aim is to provide a positive experience for both children and their parents or guardians.

Vulnerable Clients & Assisted Appointments

AUST’N CO BARBERS is committed to providing a professional, safe and respectful service for all clients. Where a client requires additional support due to age, illness, disability or reduced capacity, the following Terms & Conditions apply.

Terms & Conditions

• Where a client requires assistance to understand, consent to or safely receive the service, a responsible adult, carer, legal guardian or authorised representative must be present for the duration of the appointment.
• This may include, but is not limited to, clients living with dementia, Alzheimer’s disease, learning disabilities, cognitive impairment, serious illness or any other condition affecting their ability to make informed decisions or safely participate in the service.
• Where an appointment is arranged by a family member, care provider or authorised representative, it is their responsibility to ensure that an appropriate responsible adult is present where required.
• AUST’N CO BARBERS reserves the right to refuse, postpone or discontinue any service where, in our professional opinion, a responsible adult or carer is required but is not present.
• If an appointment cannot proceed because the required support person is absent, the appointment may be treated as a late cancellation and charges may apply in accordance with our Cancellation & Rescheduling Policy.
• Clients, carers and family members must provide any information that may reasonably affect the safe delivery of the service, including relevant medical, behavioural or communication needs where appropriate.

Our Promise

We believe everyone deserves access to professional barbering services. We will always treat every client with dignity, patience and respect while working closely with families and carers to provide a safe and enjoyable experience.

Care, Healthcare & Secure Settings

AUST’N CO BARBERS proudly provides barbering services within care homes, nursing homes, assisted living facilities, hospitals, hospices, rehabilitation centres, behavioural units, secure children’s settings and other healthcare or supported living environments.

Terms & Conditions

• Appointments must be arranged through the appropriate member of staff, authorised representative or booking contact where required by the facility.
• The facility, organisation or booking contact remains responsible for ensuring that all safeguarding, supervision and security requirements are met throughout the appointment.
• Where supervision is required, an appropriate member of staff, carer or authorised representative must remain available for the duration of the appointment unless otherwise agreed.
• Clients must be medically fit to receive barbering services, and any information that may affect the safe delivery of the service should be disclosed before the appointment where appropriate.
• AUST’N CO BARBERS reserves the right to refuse, postpone or immediately discontinue any appointment where the working environment is considered unsafe or where the safety of the client, staff, the barber or any other person may be at risk.
• AUST’N CO BARBERS will not be required to continue an appointment where a client or any other individual displays violent, threatening, abusive, aggressive or inappropriate behaviour, whether physical or verbal.
• The barber reserves the right to leave the premises immediately if they reasonably believe there is a risk of injury, assault, intimidation or any other threat to their personal safety.
• Where an appointment is ended because of unsafe behaviour or failure to provide appropriate supervision, the appointment may be treated as a late cancellation and the agreed charges may still apply.
• The facility or booking contact is responsible for providing safe access, a suitable working area and compliance with any site-specific health, safety or security procedures.
• AUST’N CO BARBERS accepts no responsibility for incidents arising from inaccurate, incomplete or undisclosed information relating to a client’s behaviour, medical condition, supervision requirements or identified risks.
• Nothing within these Terms & Conditions limits or excludes any liability that cannot legally be excluded under applicable law.

Our Promise

We are proud to provide professional barbering services to clients in care, healthcare and secure settings. We are committed to treating every client with dignity, compassion and respect while working collaboratively with families, carers and professionals. At the same time, we are equally committed to maintaining a safe working environment for everyone involved and reserve the right to prioritise safety whenever necessary.

Home, Workplace & Premises Visits

Although AUST’N CO BARBERS primarily provides services from its luxury mobile barber van, there may be occasions where, at our discretion, services are carried out inside a client’s home, workplace or other premises. In these circumstances, the following Terms & Conditions apply.

Terms & Conditions

• Clients are responsible for providing a safe, clean, hygienic and suitable working environment in which the service can be carried out professionally.
• The working area must provide adequate lighting, ventilation and sufficient space for the safe operation of barbering equipment.
• Clients should advise AUST’N CO BARBERS before the appointment of any known hazards that may affect the safe delivery of the service. This includes, but is not limited to, aggressive or uncontrolled animals, restricted access, ongoing building works, health and safety risks or any other circumstances that could reasonably affect the appointment.
• Any pets or animals must be appropriately secured or kept under control throughout the appointment to ensure they do not interfere with the service or pose a risk to the safety of the barber, the client or any other person.
• Clients are responsible for ensuring that children and other occupants of the property or workplace do not interfere with the barber, barbering equipment or the safe delivery of the service.
• AUST’N CO BARBERS reserves the right to refuse, postpone or immediately discontinue any appointment where, in our reasonable opinion, the environment is unsafe or unsuitable for the service to continue.
• AUST’N CO BARBERS reserves the right to immediately stop the appointment, safely pack away all equipment and leave the premises if, in our reasonable opinion, there is a risk to the personal safety, wellbeing, property or equipment of the barber. This includes, but is not limited to, threatening, abusive or intimidating behaviour, harassment, violence, illegal activity, uncontrolled animals, unsafe conditions or any other circumstance that makes it unreasonable or unsafe for the appointment to continue.
• Where an appointment is terminated due to abusive behaviour, threatening conduct, unsafe conditions or any other circumstance for which the client or any person present is responsible, the full cost of the booked appointment shall remain payable. Any agreed travel fees, parking charges or other applicable costs shall also remain payable.
• Any damage caused deliberately, recklessly or through negligence to AUST’N CO BARBERS’ equipment, tools, products, barber van or other business property by the client or any person present may result in the client being held responsible for the reasonable cost of repair or replacement, where permitted by law.
• AUST’N CO BARBERS reserves the right to refuse future bookings from any individual or address where previous appointments have been terminated due to safety concerns, abusive behaviour or breaches of these Terms & Conditions.
• AUST’N CO BARBERS accepts no responsibility for delays, interruptions or the inability to complete a service where safe working conditions cannot be provided.

Our Promise

Where a home, workplace or premises visit is agreed, AUST’N CO BARBERS will always treat your property with the utmost care, professionalism and respect. In return, we ask that a safe, suitable and respectful environment is provided so that every appointment can be completed safely and to the highest possible standard.

Health & Safety

AUST’N CO BARBERS is committed to maintaining the highest standards of health, safety and hygiene. The wellbeing of our clients, the barber and members of the public is our highest priority. The following Terms & Conditions apply to all appointments.

Health & Safety

• AUST’N CO BARBERS maintains high standards of cleanliness, hygiene and sanitation in accordance with current industry best practices.
• All tools, equipment and work surfaces are cleaned and sanitised between clients where appropriate.
• Clients should inform AUST’N CO BARBERS before their appointment of any medical conditions, allergies, skin conditions, infections or other circumstances that may affect the service.
• AUST’N CO BARBERS reserves the right to refuse or discontinue a service where it is believed that carrying out the service could pose a risk to the health or safety of the client, the barber or others.
• Clients must follow any reasonable health and safety instructions provided during the appointment.
• Children must remain under the supervision of their parent or legal guardian throughout the appointment.
• For health and safety reasons, only those receiving a service should enter the barber van unless otherwise agreed by AUST’N CO BARBERS.
• Clients are responsible for taking reasonable care when entering and exiting the barber van. Whilst AUST’N CO BARBERS takes reasonable steps to provide a safe means of access, clients enter and exit the vehicle at their own risk, except where any injury or loss results from the negligence of AUST’N CO BARBERS.
• Clients should wear suitable footwear and take extra care when entering or exiting the barber van during wet, icy or uneven ground conditions.
• Clients must not interfere with barbering equipment, electrical equipment or the operation of the barber van.
• AUST’N CO BARBERS reserves the right to refuse service to anyone who is abusive, aggressive, under the influence of drugs or alcohol, or whose behaviour presents a risk to safety.
• Smoking, vaping and the use of illegal substances are strictly prohibited inside the barber van at any time.
• Any accidents, injuries or concerns should be reported to AUST’N CO BARBERS immediately so that appropriate action can be taken.

Our Promise

Your safety is our priority. We are committed to providing a clean, safe and professional environment where every client can enjoy a high-quality barbering experience with confidence. By maintaining high standards of hygiene and safe working practices, we aim to provide complete peace of mind from the moment you step into the barber van until your appointment is complete.

Right to Refuse Service

AUST’N CO BARBERS is committed to providing a safe, professional and respectful service for every client. We reserve the right to refuse, postpone or discontinue any service where it is reasonable and necessary to do so.

Terms & Conditions

• AUST’N CO BARBERS reserves the right to refuse or discontinue any service where, in our reasonable opinion, it would be unsafe, inappropriate or unlawful to continue.
• This includes, but is not limited to:
  • Violent, threatening, intimidating or abusive behaviour.
  • Verbal abuse, harassment or discriminatory language.
  • Clients who appear to be under the influence of alcohol or drugs to the extent that the service cannot be safely carried out.
  • Unsafe or unhygienic working environments.
  • Failure to provide appropriate supervision where required.
  • Failure to disclose information that materially affects the safe delivery of the service.
  • Situations where the barber reasonably believes there is a risk to their own safety, the safety of the client or any other person.
  • Requests for services that fall outside the barber’s professional competence or are considered unsuitable.
• Where a service is refused or stopped due to any of the above circumstances, the appointment may be treated as a late cancellation and charges may apply in accordance with our Cancellation & Rescheduling Policy.
• AUST’N CO BARBERS reserves the right to decline future bookings from clients who repeatedly breach these Terms & Conditions or whose behaviour is considered unacceptable.

Our Promise

We are committed to treating every client fairly, professionally and with respect. Equally, we expect our staff, business and clients to be treated with the same courtesy. Our decisions to refuse or discontinue a service will always be made with safety, professionalism and the wellbeing of everyone involved in mind.

Hair System Services

Hair system services provided by AUST’N CO BARBERS are bespoke and require specialist consultation, fitting and ongoing maintenance. By booking any hair system service, clients acknowledge and agree to the following Terms & Conditions.

Consultations

• All new hair system clients must attend an initial consultation before any order is placed.
• Consultations are designed to assess suitability, discuss expectations, explain the fitting and maintenance process, and answer any questions.
• Recommendations are provided based on our professional experience; however, the final decision remains with the client.

Ordering & Deposits

• Hair systems are bespoke products ordered specifically for each individual client.
• Full payment, or a non-refundable deposit where agreed, may be required before an order is placed with our supplier.
• Once a hair system has been ordered, it cannot normally be cancelled, changed, returned or refunded unless the product is faulty or where required by law.
• Delivery times are estimates only and may vary due to supplier, manufacturing or shipping delays beyond the control of AUST’N CO BARBERS.

Fitting & Maintenance

• Clients must follow all aftercare advice provided by AUST’N CO BARBERS.
• Hair systems require regular maintenance appointments, typically every 3–6 weeks, depending on lifestyle, hair growth and the type of system fitted.
• Failure to maintain the system correctly may reduce its appearance, performance and lifespan.
• Clients are responsible for booking maintenance appointments in sufficient time to keep their system in good condition.

Adhesives & Skin Sensitivities

• Hair systems are fitted using professional tapes, adhesives and scalp preparation products.
• Clients must inform AUST’N CO BARBERS of any allergies, medical conditions, skin sensitivities or previous reactions before any products are applied.
• Whilst every reasonable care is taken, individual skin reactions cannot always be predicted. AUST’N CO BARBERS cannot accept responsibility for allergic or adverse reactions where no relevant information has been disclosed before treatment.

Aftercare & Client Responsibilities

• Clients are responsible for following all aftercare instructions provided following their appointment.
• Using unsuitable shampoos, conditioners, styling products, adhesives, tapes or cleaning products may damage the hair system and may invalidate any manufacturer support where applicable.
• Clients should avoid attempting to remove, reattach or alter their hair system unless they have been advised it is appropriate to do so.
• Damage resulting from incorrect home maintenance, misuse or failure to follow professional advice remains the responsibility of the client.
• Excessive exposure to chlorine, salt water, prolonged sunlight, excessive heat, steam rooms or saunas may reduce the lifespan, colour and overall condition of the hair system.
• Hair systems should be handled with care to avoid unnecessary shedding, damage or premature wear.

Alterations by Third Parties

• AUST’N CO BARBERS cannot accept responsibility for the condition, appearance or performance of any hair system that has been cut, coloured, refitted, removed, reattached or otherwise altered by another barber, salon or third party.

Expected Lifespan

• Hair systems are consumable products and naturally deteriorate through everyday wear.
• Normal shedding, colour fading, knot loosening, hair loss, oxidation and general wear are expected over time and do not constitute manufacturing faults.
• The lifespan of a hair system varies significantly depending on lifestyle, maintenance, aftercare and individual use. No guarantee can be given regarding the length of time a system will last.

Scalp Health

• If any irritation, infection, excessive redness, open wounds or other scalp conditions develop, clients should contact AUST’N CO BARBERS before attempting to continue wearing or reattaching the system.
• AUST’N CO BARBERS reserves the right to postpone or refuse maintenance or fitting appointments where continuing treatment may compromise the client’s health or safety.

Refunds & Guarantees

• Due to the bespoke nature of hair systems, custom-ordered systems, fitted systems and specialist services are non-refundable unless faulty or where required by law.
• If a manufacturing defect is suspected, AUST’N CO BARBERS will work with the supplier to investigate the matter and seek an appropriate resolution where applicable.
• Dissatisfaction resulting from unrealistic expectations, poor aftercare, failure to follow professional advice, normal wear and tear, lifestyle factors or third-party alterations does not qualify for a refund, replacement or compensation.

Our Promise

Hair systems are one of our specialist services, and we are committed to delivering the highest standards of professionalism, discretion and workmanship. From your initial consultation through to ongoing maintenance, we will provide honest advice, quality products and continued support to help you achieve the best possible results.

Products & Retail Sales

AUST’N CO BARBERS offers a range of professional retail products, including but not limited to haircare, styling products, beard care, fragrances and other grooming products. The following Terms & Conditions apply to all retail purchases.

Terms & Conditions

• All products remain the property of AUST’N CO BARBERS until full payment has been received.
• Product descriptions, ingredients and usage instructions are provided to the best of our knowledge. Clients are responsible for reading all labels and following the manufacturer’s instructions before use.
• Clients should check product ingredients before purchase and inform us of any known allergies or sensitivities. AUST’N CO BARBERS cannot accept responsibility for allergic reactions or adverse effects where ingredients have been provided or where allergies were not disclosed.
• Due to hygiene and safety reasons, opened, used or damaged products cannot normally be returned or exchanged unless they are faulty or required by consumer law.
• If a product is believed to be faulty, clients should contact AUST’N CO BARBERS as soon as reasonably possible so the matter can be investigated.
• Minor variations in packaging, colour, fragrance or appearance may occur due to manufacturing updates and do not necessarily indicate that a product is faulty.
• Products should be stored and used in accordance with the manufacturer’s instructions. AUST’N CO BARBERS accepts no responsibility for damage or reduced performance caused by misuse, incorrect storage or failure to follow the recommended directions.
• Prices may change without notice; however, the price confirmed at the time of purchase will be honoured.
• Refunds, replacements or exchanges will be provided where required under the Consumer Rights Act 2015.

Our Promise

Every product offered by AUST’N CO BARBERS has been carefully selected to meet the same professional standards we use within our services. We are committed to supplying high-quality products and will always deal with any genuine concerns fairly and in accordance with UK consumer law.

Gift Vouchers

Gift vouchers are a great way to purchase barbering services or products for friends and family. To ensure they are used fairly and efficiently, the following Terms & Conditions apply.

Terms & Conditions

• Gift vouchers are redeemable only against eligible products and services provided by AUST’N CO BARBERS.
• Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.
• Gift vouchers must be presented at the time of redemption where applicable.
• Gift vouchers are valid for 6 weeks from the date of issue, unless otherwise stated. The expiry date will be shown on the voucher. Expired vouchers cannot normally be extended or redeemed.
• Gift vouchers may be used towards the full or partial cost of eligible services or products. Any remaining balance must be paid at the time of the appointment.
• If the value of the purchase is less than the value of the gift voucher, any remaining balance will remain on the voucher until the expiry date unless otherwise stated.
• Gift vouchers are the responsibility of the holder and should be kept safe, as they may be treated in the same way as cash.
• Lost, stolen, damaged or altered gift vouchers may not be replaced at the discretion of AUST’N CO BARBERS.
• Gift vouchers cannot be resold, transferred for commercial gain or used for fraudulent purposes.
• Standard Booking, Cancellation & Rescheduling policies apply when redeeming a gift voucher.
• AUST’N CO BARBERS reserves the right to refuse any gift voucher that appears to have been altered, copied or fraudulently obtained.

Our Promise

Gift vouchers are designed to provide a thoughtful and flexible way to treat someone to a luxury barbering experience. We aim to make redeeming a voucher simple, straightforward and enjoyable while ensuring fairness for all clients.

Photography, Video & Social Media

AUST’N CO BARBERS may, from time to time, take photographs or videos of completed haircuts, hair systems, products, the barber van or other aspects of our work for marketing, promotional and educational purposes. We respect every client’s privacy and will only use identifiable images where appropriate consent has been obtained.

Terms & Conditions

• Photographs, videos or other media containing identifiable clients will only be taken and used with the client’s consent.
• Consent may be given verbally or in writing and may be withdrawn at any time before the content is published.
• Where a client is under the age of 18, consent must be obtained from a parent or legal guardian before any identifiable photographs or videos are taken or used.
• Images or videos may be used across AUST’N CO BARBERS’ website, social media platforms, printed marketing materials, advertisements, competitions, promotional campaigns and other business-related publications.
• Clients may request that identifiable photographs or videos are not used in future marketing wherever reasonably practicable. However, this will not normally apply to material that has already been printed, published or distributed before the request is received.
• AUST’N CO BARBERS may continue to use photographs or videos that do not identify a client, including close-up images of hairstyles, hair systems or products, where no individual can reasonably be identified.
• Clients must not photograph, film or record members of staff or other clients without their permission.
• AUST’N CO BARBERS reserves the right to refuse photography or filming where it may compromise the privacy, safety or comfort of clients, staff or members of the public.

Our Promise

We are proud to showcase our work, but we value your privacy above all else. We will always seek appropriate consent, respect your wishes and use photographs and videos responsibly and professionally.

Loyalty Schemes, Promotions & Discounts

From time to time, AUST’N CO BARBERS may offer promotions, referral schemes, competitions, seasonal offers, package deals, loyalty rewards or other special discounts. The following Terms & Conditions apply unless otherwise stated.

Terms & Conditions

• Promotions, discounts and special offers are available only for the period stated and may be amended, suspended or withdrawn at any time without prior notice.
• Unless expressly stated otherwise, promotions, discounts, referral offers and loyalty rewards cannot be used in conjunction with any other offer.
• Discounts and promotional offers have no cash value and cannot be exchanged for cash, credit or alternative services.
• Referral rewards will only be issued where all qualifying conditions of the promotion have been met.
• Competitions and giveaways may be subject to separate terms and eligibility requirements published alongside the promotion.
• AUST’N CO BARBERS reserves the right to substitute prizes or promotional items with alternatives of equal or greater value where necessary.
• Promotions are non-transferable unless expressly stated otherwise.
• Any attempt to misuse, manipulate or fraudulently obtain discounts, rewards, promotional offers or competition entries may result in the offer being withdrawn, prizes being forfeited and future participation being refused.
• AUST’N CO BARBERS reserves the right to verify eligibility before applying any promotion or issuing any reward.
• Existing bookings may not qualify for newly introduced promotions unless specifically stated.

Our Promise

We enjoy rewarding our clients through promotions and loyalty offers wherever possible. Our aim is to ensure every promotion is fair, transparent and enjoyable while protecting the integrity of our business and ensuring all clients are treated equally.

Complaints Procedure

At AUST’N CO BARBERS, we pride ourselves on delivering a professional, high-quality service. If you are dissatisfied with any aspect of your experience, we encourage you to contact us as soon as possible so we have the opportunity to investigate and resolve the matter fairly.

Terms & Conditions

• Any concerns regarding a service should be raised with AUST’N CO BARBERS as soon as reasonably possible and, where practicable, before any remedial work is carried out by another barber or business.
• Complaints relating to products should be reported promptly, and clients may be asked to return the product for inspection where appropriate.
• AUST’N CO BARBERS will acknowledge complaints as soon as reasonably practicable and will make every effort to investigate them fairly, impartially and without unnecessary delay.
• Clients may be asked to provide photographs, additional information or reasonable access to assist with the investigation of a complaint.
• Where a complaint is found to be justified, AUST’N CO BARBERS may, at its discretion and where appropriate, offer a suitable remedy. This may include remedial work, a replacement product, a partial or full refund, or another appropriate resolution in accordance with applicable consumer law.
• AUST’N CO BARBERS will not normally accept responsibility for work that has been altered, corrected or modified by another barber or third party before we have had a reasonable opportunity to assess the original service.
• Nothing within this Complaints Procedure affects your statutory rights under UK consumer protection legislation.

Our Promise

Customer satisfaction is extremely important to AUST’N CO BARBERS. We value honest feedback and are committed to resolving genuine concerns professionally, respectfully and as quickly as possible. Our aim is always to provide a fair outcome while maintaining the high standards our clients expect.

Website & Online Bookings

The AUST’N CO BARBERS website is provided to allow clients to learn about our services, purchase eligible products and submit booking requests. By using our website, you agree to comply with these Terms & Conditions.

Terms & Conditions

• Submitting an enquiry or booking request through our website does not guarantee an appointment. Bookings are only confirmed once accepted by AUST’N CO BARBERS.
• While every effort is made to ensure that pricing, availability and service information displayed on the website is accurate, errors or omissions may occasionally occur. AUST’N CO BARBERS reserves the right to correct any errors and update information without prior notice.
• Appointment availability shown online is subject to change and may not reflect real-time availability.
• Clients are responsible for ensuring that the contact details they provide are accurate and up to date.
• AUST’N CO BARBERS shall not be liable for temporary interruptions, technical faults, maintenance or circumstances beyond our control that affect access to the website or online booking services.
• Clients must not misuse the website by attempting to gain unauthorised access, introduce malicious software or interfere with its operation.
• All online purchases and bookings remain subject to these Terms & Conditions, together with our Privacy Policy and any other policies published on our website.

Our Promise

We are committed to providing a reliable and user-friendly website and online booking experience. If any technical issues arise, we will work to resolve them as quickly as reasonably possible.

Intellectual Property

All intellectual property belonging to AUST’N CO BARBERS is protected by applicable copyright, trademark and other intellectual property laws.

Terms & Conditions

• The name AUST’N CO BARBERS, associated logos, branding, slogans, photographs, videos, website content, graphics, designs, marketing materials and other original content are the intellectual property of AUST’N CO BARBERS unless otherwise stated.
• No content may be copied, reproduced, modified, distributed, published or used for commercial purposes without the prior written permission of AUST’N CO BARBERS.
• Clients may share our publicly available social media posts or website content for personal, non-commercial purposes, provided that the content is not altered and appropriate credit is given where applicable.
• Unauthorised use of our branding, logo or marketing materials may result in legal action where appropriate.
• Nothing within these Terms & Conditions grants any licence or right to use the intellectual property of AUST’N CO BARBERS without our prior written consent.

Our Promise

We work hard to build and protect our brand, and we appreciate the support of those who respect our intellectual property. We welcome genuine recommendations and the sharing of our official content in accordance with these Terms.

Force Majeure

AUST’N CO BARBERS shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control. These may include, but are not limited to, severe weather, flooding, fire, accidents, road closures, traffic incidents, vehicle breakdown, power or internet outages, supplier delays, illness, government restrictions, industrial disputes or any other unforeseen event.

Where reasonably possible, clients will be contacted as soon as practicable, and every effort will be made to rearrange the appointment at a mutually convenient time.

Severability

Terms & Conditions

Where permitted by law, any invalid or unenforceable provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable while preserving its original purpose as closely as possible.

If any provision of these Terms & Conditions is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be deemed severed from the remaining Terms & Conditions.

The validity and enforceability of the remaining provisions shall not be affected and shall continue in full force and effect.

Changes to These Terms & Conditions

AUST’N CO BARBERS reserves the right to amend or update these Terms & Conditions at any time to reflect changes in legislation, business operations or the services we provide.

The most up-to-date version will always be available on our website and will apply to all future bookings and purchases. Continued use of our services constitutes acceptance of the latest version of these Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms & Conditions or the services provided by AUST’N CO BARBERS shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

AUST’N CO BARBERS is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal Information We Collect

To provide our services, we may collect and process the following information:

• Name.
• Telephone number.
• Email address.
• Home or appointment address.
• Appointment history.
• Payment information (processed securely by third-party payment providers where applicable).
• Consultation records, including photographs where consent has been given.
• Hair system consultation details where applicable.
• Any medical information voluntarily disclosed that is relevant to providing a safe service.

How We Use Your Information

Your information may be used to:

• Book, confirm and manage appointments.
• Provide barbering and hair system services safely.
• Contact you regarding appointments, changes or enquiries.
• Process payments and issue receipts.
• Maintain consultation and service records.
• Comply with legal, insurance and regulatory obligations.
• Improve our services and customer experience.

We will only use your information where we have a lawful basis to do so.

Marketing Communications

• From time to time, AUST’N CO BARBERS may contact you with information about new services, offers or business updates where permitted by law.
• You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
• We will never sell your personal information to third parties for marketing purposes.

CCTV

• CCTV may operate inside and around the barber van for the safety and security of our clients, staff and business.
• CCTV footage may be reviewed where necessary in relation to accidents, incidents, complaints, suspected criminal activity, insurance claims or where required by law.
• Access to CCTV footage is restricted to authorised persons only.
• CCTV footage will only be retained for as long as reasonably necessary, unless it is required for an ongoing investigation, insurance claim or legal proceedings.

Sharing Your Information

We may share personal information only where necessary with:

• Payment providers.
• Insurance companies.
• Professional advisers.
• Law enforcement or regulatory authorities where legally required.
• Suppliers or manufacturers where necessary to provide hair system services.

We will never sell or unnecessarily share your personal information.

Data Security

• We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
• Whilst we take reasonable steps to protect your data, no method of electronic storage or transmission can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where appropriate.
• Restrict or object to certain processing activities.
• Withdraw consent where consent is relied upon.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Our Promise

Your trust is important to us. We are committed to treating your personal information with the same level of professionalism, care and respect that we provide throughout every appointment. Your privacy matters, and we will always handle your information responsibly, securely and in accordance with applicable UK data protection laws.

Contact Information

If you have any questions regarding these Terms & Conditions, your booking, our services, products or any other enquiry, please contact AUST’N CO BARBERS using one of the methods below.

AUST’N CO BARBERS

📞 Telephone: 07507 550822

📧 Email: austn@austncobarbers.co.uk

🌐 Website: www.austncobarbers.co.uk

📍 Operating Area: Based in Sleaford, Lincolnshire, serving surrounding areas by appointment.

Where possible, please include your name, appointment date (if applicable) and details of your enquiry to help us respond as efficiently as possible.

We aim to respond to all enquiries as promptly as reasonably practicable during normal business hours.